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If in the unlikely event that, on receipt, your order is damaged or faulty in any way please e-mail us at: within 7 days of receipt. Return the order to us with the original packaging and accessories and we will reprint your order. Please note that because your order is produced to your specification it is bespoke and if delivered as per your order and in good condition then it cannot be returned.

In the unlikely event that your order goes missing in transit and you do not receive it within 10 days of placing your order please e-mail us at: and we will raise the issue with Royal Mail or our carrier, as appropriate, and reprint and despatch your order.

If your order is lost before delivery our liability shall be limited to replacing the order within a reasonable time or issuing a refund. You must however notify us if your order has not been received within 10 days of placing your order.